General Conditions of Sale

General Conditions of Use and Sale

Written by:

Orange by Paolo Donati

Via Don G. Pellegrini 124
41058 Vignola (MO)
VAT 04501540407

General Conditions of Use

This section contains the General Conditions of Use of the services offered by Orange di Paolo Donati. The updated version of the general conditions is the current one, any changes will become effective from the date of publication on the site. Browsing the site and/or purchasing products implies acceptance of the following terms and conditions. We invite you to consult, in this regard, our Privacy Policy and Cookie Policy.

General Conditions of Sale

Definition and object of the contract

The contract concluded between Orange di Paolo Donati and the customer falls within the category of distance contracts pursuant to articles 51 et seq. of Legislative Decree no. 206/2005 (Consumer Code), as amended by Legislative Decree no. 21/2014, in implementation of Directive 2011/83/EU.

A distance contract is defined as any contract concluded between a supplier (Orange di Paolo Donati) and a consumer (user and beneficiary) within the framework of an organised system of sales or provision of remote services which does not require the physical and simultaneous presence of the supplier and the consumer, through the use of remote means of communication (e.g. telephone, fax, web etc.) until the conclusion of the contract (which itself is carried out remotely).

The contract, which has as its object the sale of goods and services, is considered concluded with the acceptance, even partial, by Orange di Paolo Donati of a purchase proposal issued by the customer, via the internet, on the website www.orangesalute.com; such acceptance is considered tacit, except for specific communications made to the customer/user.

By placing an order, which must be complete in all its parts, the Customer declares:

- to be a consumer as per art. 3, paragraph 1, letter a) of the Consumer Code;

- to be of legal age;

- that the data provided for the execution of the contract are correct and truthful;

- to have read and fully accepted the General Conditions of Sale indicated here.

Prices

All prices of products in the catalog on the site orangesalute.com and on any sites connected to it are expressed in EURO and include VAT. They do not include, however, any taxes, duties and charges applicable in the country of destination of the purchases, where this is different from Italy (with the exception of the municipalities of Livigno and Campione d'Italia), which remain the responsibility of the Customer, entirely.

Orange di Paolo Donati reserves the right to change the price of the items, at any time, without notice, it being understood that the price charged to the user will be the one indicated on the website at the time the order is sent and that no account will be taken of any variations (increases or decreases) subsequent to the transmission of the same, except for increases imposed by law relating to taxes, duties, duties and/or events beyond the control of Orange di Paolo Donati.

If, due to misunderstandings or other inconveniences, the price indicated on the site is lower than the correct selling price of a product, the user will be contacted to verify the willingness to proceed with the purchase of the product at the correct price. Otherwise the order cannot be accepted.

Guarantees and Withdrawal

Purchases made on orangesalute.com are governed by Italian law on mail order sales.

If you have made a mistake in your purchase or are not satisfied, you have 15 working days from the date of delivery to exercise your right of withdrawal, or the possibility of returning the product(s) and being reimbursed for the expense. We will accept the return of the items, as long as they are in like-new condition, reimbursing the cost incurred.

The right of withdrawal is excluded, as indicated by law, for food or household products delivered with a regular deadline; furthermore it cannot be exercised on digital contents such as eBooks, Mp3s and Video courses in download. The return is free only for purchases made in Italy.

How to request a return?

To exercise the right of withdrawal and start the return process for one or more items, write to us at info@orangesalute.com indicating the order number, the list of products to be returned and the payment method used.

The organization and payment for the collection of the goods at the agreed address is the responsibility of the consumer.

Damaged Products: If you receive damaged goods, please notify us within 5 working days via email (info@orangesalute.com) quoting "damaged items" in the subject of the email.

Refunds

The refund is made within 10 working days of receiving the returned package. The refund methods are as follows:

- If the order was paid by Credit Card, you can request the amount to be credited to your Credit Card;

- If the order was paid with Paypal, you can request the amount to be credited to your Paypal account;

- If the order was paid for by cash on delivery, you can request the amount to be credited to your bank account via bank transfer.

- Or you can request a refund in the form of a Credit / Value Voucher to be used on Orangesalute.com

Disclaimer

The information provided on Orangesalute.com is of a general nature and for purely informative purposes, and cannot in any case replace the advice of a qualified doctor (i.e. a medical graduate qualified to practice), or, in specific cases, of other health professionals (dentists, nurses, pharmacists, physiotherapists, and so on).

No one can be held responsible for the results or consequences of any use or attempted use of any information present in any section of the Orangesalute.com site.

Nothing on Orangesalute.com, can be construed as an attempt to offer or render a medical opinion or otherwise engage in the practice of medicine.

Complaints

Any complaints must be addressed in writing, via PEC to orange@cert.cna.it.

Any civil and/or criminal dispute relating to the application, execution, interpretation and violation of the distance selling contract will be under the territorial jurisdiction of the reference court in which the Customer has his/her residence or domicile, if located in the territory of the Italian state. In all other cases, the territorial jurisdiction is exclusively that of the Court of Forlì.