General Conditions of Use and sale

Written by:

Orange di Paolo Donati

Via Don G. Pellegrini 124
41058 Vignola (MO)

P.iva 04501540407

General Conditions of Use

This section contains the General Conditions of Use of the services offered by Orange di Paolo Donati. The updated version of the general conditions is the current one, any changes will become effective from the date of publication on the site. Browsing the site and / or purchasing products implies acceptance of the following terms and conditions. In this regard, we invite you to consult our Privacy Policy and Cookie Policy.

General conditions of Sale

Definition and subject of the contract

The contract concluded between Orange di Paolo Donati and the customer falls within the category of distance contracts pursuant to art. 51 and following of Legislative Decree n. 206/2005 (Consumer Code), as amended by Legislative Decree n. 21/2014, in implementation of Directive 2011/83 / EU.

A distance contract is defined as any contract concluded between supplier (Orange di Paolo Donati) and consumer (user and user) within the framework of an organized scheme for the sale or provision of remote services that does not provide for the physical and simultaneous presence of the supplier and of the consumer, through the use of remote means of communication (eg telephone, fax, web etc.) until the conclusion of the contract (itself carried out remotely).

The contract, which has as its object the sale of goods and services, is concluded with the acceptance, even partial, by Orange di Paolo Donati of a purchase proposal issued by the customer, via the internet, on the website www.; this acceptance is considered tacit, except for specific communications made to the customer / user.

By placing an order, which must be complete in all its parts, the Customer declares:

- to be a consumer according to the provisions of article 3, paragraph 1, lett. a) of the Consumer Code;

- to be of age;

- that the data provided for the execution of the contract are correct and truthful;

- to have read and fully accepted the General Conditions of Sale indicated here.


All the prices of the products in the catalog on the site and on any sites connected to it are expressed in EURO and are inclusive of VAT. However, they do not include any taxes, duties and taxes applicable in the country of destination of the purchases, where this is different from Italy (with the exclusion of the municipalities of Livigno and Campione d'Italia), which remain entirely the responsibility of the Customer. .

Orange di Paolo Donati reserves the right to change the price of the items, at any time, without notice, it being understood that the price charged to the user will be the one indicated on the website at the time the order is placed and that it will not be held. account of any variations (increase or decrease) subsequent to the transmission of the same, except for increases imposed by law in relation to taxes, duties, duties and / or events independent of the will of Orange di Paolo Donati.

If, due to misunderstandings or other inconveniences, the price indicated on the site is lower than the correct selling price of a product, the user will be contacted to verify the willingness to proceed with the purchase of the product at the correct price. Otherwise the order will not be accepted.

Guarantees and Withdrawal

Purchases made on are governed by the Italian law on mail order sales.

If you have made a mistake in the purchase or are not satisfied in any case, you have 15 working days from the date of delivery to exercise the right of withdrawal, or the possibility to return the product (s) and be reimbursed for the cost. We will accept the return of the items, as long as they are in like new condition, refunding the cost incurred.

The right of withdrawal is excluded, as indicated by law, for food or household products delivered on a regular basis; moreover, it cannot be used on digital content such as eBooks, MP3s and video courses in download. The return is free only for purchases made in Italy.

How to request a return?

To exercise the right of withdrawal and start the practice of returning one or more items, write to us at indicating the order number, the list of products to be returned and the payment method made.

The organization and payment of the collection of the goods at the agreed address is the responsibility of the consumer.

Damaged products: if you receive damaged goods, please notify us within 5 working days by email ( mentioning "damaged items" in the subject of the email.


The refund is made within 10 working days of receipt of the returned package. The reimbursement methods are as follows:

- If the order has been paid by credit card, you can request that the amount be credited to your credit card;

- If the order has been paid with Paypal, you can request that the amount be credited to your Paypal account;

- If the order has been paid on delivery, you can request that the amount be credited to your bank account by bank transfer.

- Or you can request a refund in the form of a Credit / Value Voucher to be used on

Disclaimer of Liability

The information provided on is of a general nature and for purely informative purposes, and cannot in any case replace the advice of a qualified doctor (i.e. a medical graduate qualified to practice), or, in specific cases, of other operators. health professionals (dentists, nurses, pharmacists, physiotherapists, and so on).

No one can be held responsible for the results or consequences of any use or attempted use of any information present in any section of the website.

Nothing on, can be construed as an attempt to offer or render a medical opinion or otherwise involved in the practice of medicine.


Any complaints must be addressed in writing, via PEC to

Any civil and / or criminal dispute relating to the application, execution, interpretation and violation of the distance sales contract will be within the territorial jurisdiction of the reference forum in which the Customer has his residence or domicile, if located in the territory of the Italian state. In all other cases, the territorial jurisdiction is exclusively that of the Forum of Forlì.

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